Paul Rollings
- Flag inappropriate
- Show review history
On the whole I find the app useful, but when I click on a link to for example to check National insurance contributions I get a message telling me page cannot be found. I have uninstalled the app and re installed to no avail. I have also cleared cache and memory. I use a Samsung S10+. Any suggestions please?
HM Revenue & Customs
27 March 2024
Hi Paul please contact us at hmrcappsupport@hmrc.gov.uk for some help
Cindi de Vries
- Flag inappropriate
- Show review history
I had to reinstall the App and so do not have access codes set up until I sign in. However, you cannot sign in if you have forgotten your password because to do a password reset you need to access the code that was sent to your App... So it's a catch 22. I cannot sign into the App or online... The online chatbot is not helpful at all either and just goes in circles with generic links to password reset. I am 10 hours ahead of the UK so this is a huge inconvenience all round
HM Revenue & Customs
29 February 2024
Hi Cindi sorry you've experienced some problems. If you call HMRC technical support +44 161 930 8445 they can send you a new password AND remove the authenticator for getting access codes. Sign in to your account using the new password and you can then add up to 3 methods of getting access codes so you always have a back up.
John White
- Flag inappropriate
- Show review history
Improved over time. Has now become very useful. Once setup, it's dead easy to gain access to your state pension forcast and related national insurance contributions. National insurance number is readily available. After registering for personal tax you're issued a number, allowing submission of returns, viewing historical records, current year's tax liability and much more. Configure to get correspondence, invaluable to help in organising important letters between you and HMRC.
9 people found this review helpful
HM Revenue & Customs
4 March 2024
Thanks for the feedback. We appreciate your thoughts on this